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CS Insights | LinkedIn Posts

Are Customer Success Managers solely responsible for #churn!?

I know I know.. Deep question for a Wednesday 🤯.. It was either that and a picture of a camel..

Re-posting a video shot earlier this year as it feels like a really relevant topic right now..

We talked about success metrics, the current market and some of the reasons for #redundancies within #customersuccess.

Interestingly it leads back to the perceived value of CS and highlights the importance of KNOWING YOUR METRICS! Something so important when working in CS.

Not knowing your numbers is like hosting a QBR without any data.. It’s all gut feeling and companies can’t rely on that.

A high-level of why I just HAD to talk to Marija Skobe-Pilley:
🌟 Top 100 Customer Success Strategist
🌟 Founder, Women in Customer Success
🌟 Top 50 Women Leaders in Customer Success
🌟 Coach

I’d love to hear your thoughts on this in the comments 👇