Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of CS & CS Ops at Harri, a global hospitality technology platform.
In this episode, Dan walks through his unconventional route from retail, hospitality and operations into SaaS leadership — and explains why that background gives him an edge most CS professionals never develop. What unfolds is a conversation about pragmatism, real-world experience, operational discipline, and how Customer Success needs to evolve if it wants to remain commercially relevant.
Listen to the full episode on Spotify.
Looking to hire smarter or land your next Customer Success role? Contact ABR Talent.
