It’s important to look at how experience gained in retail and operational environments translates into strong Customer Success leadership. This episode unpacks the transferable skills that matter most, from relationship-building and resilience to commercial awareness and stakeholder management.
There’s also a candid discussion about the realities of transitioning careers. From resetting expectations around seniority and salary, to the importance of stamina, networking, and long-term thinking, this episode reflects the challenges many professionals face when making a strategic career shift.
The episode goes deeper into the evolving role of Customer Success itself. It covers the growing need to quantify value, the shift towards commercial accountability, and the friction that often exists between Sales and CS teams when ownership, incentives, and metrics aren’t clearly defined. Finally, it examines how collaboration between Sales and Customer Success can be improved, why shared understanding across the GTM function matters, and what modern CS leaders need to focus on as the role continues to mature.
A practical and honest conversation for anyone navigating a move into SaaS, building a Customer Success career, or hiring CS talent in a changing market.
Listen to the full episode on Spotify.
Looking to hire smarter or land your next Customer Success role? Contact ABR Talent.
