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This episode explores what it really takes to move into Customer Success from outside SaaS, and why those non-traditional backgrounds ...
Every hiring manager wants to find the perfect candidate. But if you're relying solely on job ads and CVs, you're ...
Many Customer Success careers start in completely different industries. Retail and hospitality often serve as training grounds for skills no ...
There’s huge effort in attracting and landing top talent, but little in preserving the clarity and momentum that got ...
The end of the year creates a pause, and for the first time in months, there’s space to think ...
For many founders and hiring leaders, the assumption is simple: if you handle hiring in-house, you’re saving money. But ...
Artificial intelligence is reshaping Customer Success at a pace few predicted. It all sounds wonderfully efficient. But efficiency isn’t ...
Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of ...
Agencies list dozens of roles at once, juggling multiple clients, and hoping something sticks. They operate a bit like estate ...
In fast-moving SaaS and tech startups, where every headcount matters, losing a hire early can mean lost progress and missed ...
In the scramble to scale a startup, every extra day a key role stays vacant is a day of lost ...
The average hiring process takes between 36 and 42 days in the US [3]. In the UK, it’s similar — a month or ...
Modern leadership looks different. It’s less about control and more about calibration — balancing clarity with curiosity, pace with patience, ...
Bethany’s rise through the ranks is anything but accidental. From early commercial roles to Chief Revenue Officer, Chief Operating ...
