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We've analysed recent research that spans 98 B2B SaaS companies and over 1,000 Customer Success teams to answer a fundamental question....
The unglamorous truth about AI in customer success is that most current applications are incremental improvements rather than revolutionary changes....
Stop following advice that tells you to apply for everything remotely relevant. ...
Candidates are turning down better opportunities because the job title doesn't sound senior enough....
For the final episode of Doing It For Retention in 2025, we close the year with a straight-talking reflection on what ...
There's a direct correlation between the clarity of your job description and the quality of applications you receive. Vague job ...
This isn't about credentials. It's about intention. And hiring managers can spot the difference immediately....
Episode 1 of Doing It For Retention features James Lawson, Founder of River Consultancy Group....
Your agency is the voice of your brand in the market. They shape first impressions. They tell your story. And ...
The perceived tension between sales and customer success is one of the tech industry's most persistent myths....
What began as a relationship management function, has evolved into a commercial, strategic role that sits at the heart of ...
Some of the most successful transitions come from professionals who've spent their careers in the very industries that software companies ...
This episode explores what it really takes to move into Customer Success from outside SaaS, and why those non-traditional backgrounds ...
Every hiring manager wants to find the perfect candidate. But if you're relying solely on job ads and CVs, you're ...
