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Career Guidance

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Podcast

From Retail Floors to CS Ops Leadership with Dan Maimone

Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of ...

CS Insights
Hiring Tips

The Old Recruitment Model Is Broken

Agencies list dozens of roles at once, juggling multiple clients, and hoping something sticks. They operate a bit like estate ...

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CS Insights
Expert Insights

Better Hires, Fewer Re-Hires

In fast-moving SaaS and tech startups, where every headcount matters, losing a hire early can mean lost progress and missed ...

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CS Insights
Expert Insights

Agency vs In-House Hiring: Why Speed Matters

In the scramble to scale a startup, every extra day a key role stays vacant is a day of lost ...

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CS Insights
Hiring Tips

Can You Reduce Your Hiring Time By 40%?

The average hiring process takes between 36 and 42 days in the US [3]. In the UK, it’s similar — a month or ...

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CS Insights

How Today’s Leaders Stay Ahead

Modern leadership looks different. It’s less about control and more about calibration — balancing clarity with curiosity, pace with patience, ...

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Podcast

Breaking Barriers with Bethany Ayers, CEO

Bethany’s rise through the ranks is anything but accidental. From early commercial roles to Chief Revenue Officer, Chief Operating ...

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CS Insights
Hiring Tips

Can a Recruiter Actually Save You Money in the Long Term?

Each one of those misfires doesn’t just sting. It quietly eats into your runway. And if you think paying ...

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CS Insights

Balancing AI with Authentic Connection

AI isn’t coming for your job. But it might take over the parts you secretly hate. From data entry ...

Podcast

The Future of Customer Success: Blending Technology with Trust

Craig Jackson from PLEO joins Doing It For Retention to explore the balance between AI and human connection in Customer ...

Hiring Tips
Job Hunting Tips

The Harsh Truth About Hiring in Customer Success

Once a niche function, CS is now front and centre in SaaS growth strategies, yet the hiring landscape has become ...

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CS Insights

Early-Stage Founders Should Think Twice Before Hiring Solo

A recruiter isn’t just someone who finds people, they’re someone who protects your time, your focus, and your ...

CS Insights
LinkedIn Posts

🎙 Podcast: ‘Doing It For Retention’ – James Lawson joins the team!

Time to super-charge our podcast content by welcoming a legend to the DIFR team! - James Lawson....

CS Insights
LinkedIn Posts

🎙 Podcast Launch: Doing It For Retention 🚀

At ABR, we spend our lives interviewing Customer Success & Revenue specialists.. We figured, why not bring that to YOU! ...

Job Hunting Tips

Evolving with Customer Success: How to Shine in a Competitive Market

ABR's very-own Rohan Tailor talks Customer Success with CS-Insider. ...