If you want a fast, honest snapshot of what’s changing in Customer Success, this episode is a strong place to start.
Episode 1 of Doing It For Retention features James Lawson, Founder of River Consultancy Group, in a conversation that moves quickly from light-hearted moments to some genuinely useful insight on where CS is heading in 2025. It’s now 2026, how do you think CS has changed since this episode?
Listen to the full episode on Spotify.
Looking to hire smarter or land your next Customer Success role? Contact ABR Talent.
