by Luke Bartram | Dec 4, 2025 | Podcast
Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of CS & CS Ops at Harri, a global hospitality technology platform. In this episode, Dan walks through his unconventional route from retail,...
by Luke Bartram | Nov 11, 2025 | Podcast
Bethany’s rise through the ranks is anything but accidental. From early commercial roles to Chief Revenue Officer, Chief Operating Officer, and now CEO, she’s held nearly every seat at the leadership table. But as she explains, the journey was slower than it should’ve...
by Luke Bartram | Nov 11, 2025 | Podcast
When it comes to Customer Success, AI is no longer a nice-to-have, it’s an expectation. But as technology becomes more powerful, it raises an important question: how do you enhance the customer experience without losing the human touch that defines it? In this episode...
