by Luke Bartram | Jan 21, 2026 | Podcast
For the final episode of Doing It For Retention in 2025, we close the year with a straight-talking reflection on what actually happened across SaaS, Customer Success, and GTM leadership. This episode brings together Dave Jackson and Peter Lyon, two experienced...
by Luke Bartram | Jan 20, 2026 | Podcast
If you want a fast, honest snapshot of what’s changing in Customer Success, this episode is a strong place to start. Episode 1 of Doing It For Retention features James Lawson, Founder of River Consultancy Group, in a conversation that moves quickly from light-hearted...
by Luke Bartram | Jan 12, 2026 | Podcast
If you’re hiring in Customer Success right now, this episode is worth your time. We sat down with Stijn Smet, Head of Customer Success at Whale.io, to unpack what’s really happening in the CS hiring market — why roles attract huge volume, why strong candidates still...
by Luke Bartram | Jan 12, 2026 | Podcast
It’s important to look at how experience gained in retail and operational environments translates into strong Customer Success leadership. This episode unpacks the transferable skills that matter most, from relationship-building and resilience to commercial...
by Luke Bartram | Dec 17, 2025 | Podcast
The end of the year creates a pause that most of the calendar doesn’t allow. Hiring slows. Pipelines soften. Meetings disappear. And for the first time in months, there’s space to think rather than react. For people building SaaS teams, and for those quietly...
by Luke Bartram | Dec 4, 2025 | Podcast
Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of CS & CS Ops at Harri, a global hospitality technology platform. In this episode, Dan walks through his unconventional route from retail,...
