by Luke Bartram | Dec 13, 2025 | Expert Insights, Hiring Tips
For many founders and hiring leaders, the assumption is simple: if you handle hiring in-house, you’re saving money. But in reality, the numbers tell a different story. Hiring well, and quickly, comes with significant costs. From vacant seat productivity loss to...
by Luke Bartram | Dec 13, 2025 | CS Insights
Inspired by Doing It For Retention – Episode 011, Customer Success, AI and PLEO. Available to watch and listen today. Artificial intelligence is reshaping Customer Success at a pace few predicted. Dashboards auto-update. Health scores generate themselves. AI summaries...
by Luke Bartram | Dec 4, 2025 | Podcast
Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of CS & CS Ops at Harri, a global hospitality technology platform. In this episode, Dan walks through his unconventional route from retail,...
by Luke Bartram | Dec 4, 2025 | CS Insights, Hiring Tips
The recruitment industry has a problem, and it starts with how most of it gets paid. For decades, the standard model has been simple: post a role, collect a few CVs, and pay the recruiter only when someone starts. On the surface, it sounds fair. But under the hood,...
by Luke Bartram | Dec 3, 2025 | CS Insights, Expert Insights
Why Recruitment Agencies Help You Build a Team That Stays High turnover isn’t just a frustration for hiring managers, it’s a momentum killer. Replacing a hire who leaves too soon eats time, drains budget, and chips away at team morale. In fast-moving SaaS and tech...
