Just a short newsletter from me this month due a pending break away to sunnier climes. I was on my daily morning walk this morning in the beautiful English countryside and I was thinking about why some CS Teams are more successful than others, for me it comes down to...
Re-posting a video shot earlier this year as it feels like a really relevant topic right now.. We talked about success metrics, the current market and some of the reasons for #redundancies within #customersuccess. Interestingly it leads back to the perceived value of...
Luke had awesome chat with Dan Farley & Jamie Robson 🚀recently. Both Dan & Jamie are incredibly well-known in the world of CS. Dan: ⭐ VP of Customer Success at Lunio ⭐ Top 100 CS Influencer 😉 ⭐ Advisor, coach and all-round great guy! Jamie: ⭐ Head of Customer...
Customer Success roles are growing in popularity as businesses shift to focus on not only gaining new customers but retaining existing ones too. As many people advance into new Customer Success roles, it can be difficult to fully understand what makes a good CS...
There are many metrics that businesses and Customer Success professionals use to measure the success of their projects. Understanding these metrics, and the ones you choose to work towards will entirely depend on your business goals. Focusing on client retention,...
There is no one size fits all when it comes to customer success structures. The best structure for you will depend on many factors including, but not limited to; your business, your business goals, how much money you have to reinvest in your business, and the team you...
