The field of Customer Success is dynamic and ever-evolving. Over the past three years, we’ve witnessed significant shifts in the landscape, particularly during the COVID-19 pandemic. The economic challenges brought on by the pandemic have emphasized the...
Bear with me on this.. In your current or prior Customer Success role, customers who were a strong ICP (Ideal Customer) were far easier to engage & retain, right!? Less of a sales task and more of success partnership. You can’t win them all, but a successful...
There appears to be more live roles dropping, especially in #customersuccess however the sheer volume of applicants is actually preventing people from even trying.. “50+applicantions and not 1 interview”.. There is no silver bullet right now.. đŻ But DO NOT...
Check out a snippet from the CS celebrity that is Marija Skobe-Pilley â in the post below. View LinkedIn Post Key takeaways: đĄYou’ve got 5-7 seconds to grab their attention đĄUse your CV summary as an elevator pitch đĄBack up what you say with evidence!...
List of Tips (Overview) Consider your surroundings Dress appropriately Test your phone/computer Check your connection Look into the camera to make virtual eye contact Wait before you answer Speak slowly and clearly Interview Prep/Setup Unlike most other interviews, it...
