Just a short newsletter from me this month due a pending break away to sunnier climes. I was on my daily morning walk this morning in the beautiful English countryside and I was thinking about why some CS Teams are more successful than others, for me it comes down to...
Bear with me on this.. In your current or prior Customer Success role, customers who were a strong ICP (Ideal Customer) were far easier to engage & retain, right!? Less of a sales task and more of success partnership. You can’t win them all, but a successful...
There appears to be more live roles dropping, especially in #customersuccess however the sheer volume of applicants is actually preventing people from even trying.. “50+applicantions and not 1 interview”.. There is no silver bullet right now.. đŻ But DO NOT...
Check out a snippet from the CS celebrity that is Marija Skobe-Pilley â in the post below. View LinkedIn Post Key takeaways: đĄYou’ve got 5-7 seconds to grab their attention đĄUse your CV summary as an elevator pitch đĄBack up what you say with evidence!...
Re-posting a video shot earlier this year as it feels like a really relevant topic right now.. We talked about success metrics, the current market and some of the reasons for #redundancies within #customersuccess. Interestingly it leads back to the perceived value of...
Luke had awesome chat with Dan Farley & Jamie Robson đrecently. Both Dan & Jamie are incredibly well-known in the world of CS. Dan: â VP of Customer Success at Lunio â Top 100 CS Influencer đ â Advisor, coach and all-round great guy! Jamie: â Head of Customer...
