by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
Why speed still wins the hiring game (and how recruiters make it happen). Picture this. You’ve got a critical role open — maybe it’s that Sales Director you’ve been meaning to hire since Q1, or the CS Manager your team keeps begging for. You post the job, share it...
by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
(Spoiler: Yes, especially if you’ve ever made a bad hire) Everyone thinks they’re good at hiring until they aren’t. You know the story. The “promising” Account Executive who disappears halfway through onboarding. The Customer Success Manager who quietly costs you...
by Luke Bartram | Oct 30, 2025 | Hiring Tips, Job Hunting Tips
…and What Candidates Keep Getting Wrong The world of Customer Success (CS) has never been more visible, or more misunderstood. Once a niche function, CS is now front and centre in SaaS growth strategies, yet the hiring landscape has become increasingly complex for...
by Reece | Jan 9, 2024 | Hiring Tips
Given the current situation, with many businesses choosing to slow down or completely freeze their recruitment efforts in favour of focusing on supporting current employees and trying to find new ways of increasing performance of sales and marketing, It’s possible...
by Reece | Oct 21, 2022 | Hiring Tips
Having some strategic interview questions can help guide you in making the right choice. A candidate’s response can tell you many things about them so having the right questions can reveal more about a person and ultimately provides you with the right match. As...
