Career Guidance

CS Insights

Hiring Tips

Can You Reduce Your Hiring Time By 40%?

The average hiring process takes between 36 and 42 days in the US [3]. In the UK, it’s similar — a month or ...

CS Insights

How Today’s Leaders Stay Ahead

Modern leadership looks different. It’s less about control and more about calibration — balancing clarity with curiosity, pace with patience, ...

Podcast

Breaking Barriers with Bethany Ayers, CEO

Bethany’s rise through the ranks is anything but accidental. From early commercial roles to Chief Revenue Officer, Chief Operating ...

CS Insights

Hiring Tips

Can a Recruiter Actually Save You Money in the Long Term?

Each one of those misfires doesn’t just sting. It quietly eats into your runway. And if you think paying ...

CS Insights

Balancing AI with Authentic Connection

AI isn’t coming for your job. But it might take over the parts you secretly hate. From data entry ...

Podcast

The Future of Customer Success: Blending Technology with Trust

Craig Jackson from PLEO joins Doing It For Retention to explore the balance between AI and human connection in Customer ...

Hiring Tips

Job Hunting Tips

The Harsh Truth About Hiring in Customer Success

Once a niche function, CS is now front and centre in SaaS growth strategies, yet the hiring landscape has become ...

CS Insights

Early-Stage Founders Should Think Twice Before Hiring Solo

A recruiter isn’t just someone who finds people, they’re someone who protects your time, your focus, and your ...

CS Insights

LinkedIn Posts

🎙 Podcast: ‘Doing It For Retention’ – James Lawson joins the team!

Time to super-charge our podcast content by welcoming a legend to the DIFR team! - James Lawson....

CS Insights

LinkedIn Posts

🎙 Podcast Launch: Doing It For Retention 🚀

At ABR, we spend our lives interviewing Customer Success & Revenue specialists.. We figured, why not bring that to YOU! ...

Job Hunting Tips

Evolving with Customer Success: How to Shine in a Competitive Market

ABR's very-own Rohan Tailor talks Customer Success with CS-Insider. ...

Hiring Tips

How to keep great candidates engaged whilst you’ve frozen your recruitment

In even the best of times, we all know that a recruitment process can, in some cases, take a long ...

Job Hunting Tips

LinkedIn Posts

If you’re a #CSM (#customersuccessmanager) on the hunt for a new role..

Quick question.. What's your #ICP? As in, your "Ideal COMPANY profile".. I know I know, you're thinking, it's Ideal Customer ...

Job Hunting Tips

LinkedIn Posts

DON’T STOP APPLYING FOR JOBS WITH 400+ APPLICANTS

Job seekers are demoralised right now.. Can you blame them!?...

Job Hunting Tips

LinkedIn Posts

OPTIMISE YOUR #CV TO CAPTURE THE ATTENTION OF #HIRING MANAGERS

See our chat with Marija Skobe-Pilley, Co-Founder at Fractional SaaS on CS and optimising your CV...