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Career Guidance

Hiring Tips

How to keep great candidates engaged whilst you’ve frozen your recruitment

In even the best of times, we all know that a recruitment process can, in some cases, take a long ...

Job Hunting Tips
LinkedIn Posts

If you’re a #CSM (#customersuccessmanager) on the hunt for a new role..

Quick question.. What's your #ICP? As in, your "Ideal COMPANY profile".. I know I know, you're thinking, it's Ideal Customer ...

Job Hunting Tips
LinkedIn Posts

DON’T STOP APPLYING FOR JOBS WITH 400+ APPLICANTS

Job seekers are demoralised right now.. Can you blame them!?...

Job Hunting Tips
LinkedIn Posts

OPTIMISE YOUR #CV TO CAPTURE THE ATTENTION OF #HIRING MANAGERS

See our chat with Marija Skobe-Pilley, Co-Founder at Fractional SaaS on CS and optimising your CV...

Job Hunting Tips

Video Interview Tips for Candidates

Video Interviews are becoming far more commonly used in hiring processes, especially at the moment, and we wanted to bring ...

CS Insights
LinkedIn Posts

Are Customer Success Managers solely responsible for #churn!?

I know I know.. Deep question for a Wednesday 🤯.. It was either that and a picture of a camel.....

CS Insights
LinkedIn Posts

WHAT IS CUSTOMER SUCCESS!?

Whenever I interview leaders in #customersuccess it's a question I always ask. Why? Perspective....

CS Insights

How to Succeed in Customer Success | What makes a good Customer Success Manager?

Customer Success roles are growing in popularity as businesses shift to focus on not only gaining new customers but retaining ...

CS Insights

What are the success metrics CS professionals should work to

There are many metrics that businesses and Customer Success professionals use to measure the success of their projects....

CS Insights

What is the best customer success structure?

Your customer success structure refers to the processes your CS professionals work to....

CS Insights

Evolving with Customer Success: How to Shine in a Competitive Market

Over the past three years, we've witnessed significant shifts in the landscape, particularly during the COVID-19 pandemic....

Hiring Tips

Strategic interview questions to ask candidates – Customer Success

It all begins with the interview. Many people struggle with the interview process, even on both sides of the table (...