by Luke Bartram | Feb 16, 2026 | Expert Insights, Free Resources
Most SaaS founders know their Net Revenue Retention should be above 100%. Far fewer can articulate exactly why theirs isn’t. We’ve analysed recent research that spans 98 B2B SaaS companies and over 1,000 Customer Success teams to answer a fundamental...
by Luke Bartram | Feb 13, 2026 | CS Insights
Beyond the Hype to Actual Use Cases. Everyone is talking about AI in customer success. Blog posts promise revolutionary transformation. Vendors tout AI-powered solutions. Conference sessions are packed with discussions about the future. Yet when you ask CS...
by Luke Bartram | Feb 5, 2026 | Hiring Tips
Inspired by Episode 12, Doing It for Retention Podcast. The hiring market is broken. Ask any candidate and they’ll tell you about the hundreds of applications sent into the void. Ask any hiring manager and they’ll describe the avalanche of unqualified CVs...
by Luke Bartram | Feb 3, 2026 | Hiring Tips
I was speaking with a well-respected CS leader last week. Two successful SaaS exits under his belt. The kind of operator who’s seen what works and what doesn’t when it comes to building teams. We got talking about job title vanity. His take? It’s...
by Luke Bartram | Jan 21, 2026 | Podcast
For the final episode of Doing It For Retention in 2025, we close the year with a straight-talking reflection on what actually happened across SaaS, Customer Success, and GTM leadership. This episode brings together Dave Jackson and Peter Lyon, two experienced...
