by Luke Bartram | Dec 4, 2025 | Podcast
Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of CS & CS Ops at Harri, a global hospitality technology platform. In this episode, Dan walks through his unconventional route from retail,...
by Luke Bartram | Dec 4, 2025 | CS Insights, Hiring Tips
The recruitment industry has a problem, and it starts with how most of it gets paid. For decades, the standard model has been simple: post a role, collect a few CVs, and pay the recruiter only when someone starts. On the surface, it sounds fair. But under the hood,...
by Luke Bartram | Dec 3, 2025 | CS Insights, Expert Insights
Why Recruitment Agencies Help You Build a Team That Stays High turnover isn’t just a frustration for hiring managers, it’s a momentum killer. Replacing a hire who leaves too soon eats time, drains budget, and chips away at team morale. In fast-moving SaaS and tech...
by Luke Bartram | Dec 1, 2025 | CS Insights, Expert Insights
Time-to-hire isn’t just an HR metric – it’s money on the table. In the scramble to scale a startup, every extra day a key role stays vacant is a day of lost productivity, stalled projects, and mounting pressure on your team. Yet many growing tech companies still slog...
by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
Why speed still wins the hiring game (and how recruiters make it happen). Picture this. You’ve got a critical role open — maybe it’s that Sales Director you’ve been meaning to hire since Q1, or the CS Manager your team keeps begging for. You post the job, share it...
