by Luke Bartram | Jan 20, 2026 | CS Insights
Part 2 of 3 | Inspired by Episode 13, Doing It for Retention Podcast Customer success has undergone a dramatic transformation. What began as a relationship management function, often little more than glorified technical support, has evolved into a commercial,...
by Luke Bartram | Jan 20, 2026 | CS Insights
Part 1 of 3 | Inspired by Episode 13, Doing It for Retention Podcast The path into SaaS isn’t always paved with computer science degrees and years of technical experience. In fact, some of the most successful transitions come from professionals who’ve...
by Luke Bartram | Jan 12, 2026 | Podcast
If you’re hiring in Customer Success right now, this episode is worth your time. We sat down with Stijn Smet, Head of Customer Success at Whale.io, to unpack what’s really happening in the CS hiring market — why roles attract huge volume, why strong candidates still...
by Luke Bartram | Jan 12, 2026 | Podcast
It’s important to look at how experience gained in retail and operational environments translates into strong Customer Success leadership. This episode unpacks the transferable skills that matter most, from relationship-building and resilience to commercial...
by Luke Bartram | Jan 6, 2026 | CS Insights
Every hiring manager wants to find the perfect candidate. But if you’re relying solely on job ads and CVs, you’re only scratching the surface. The best hires don’t just tick boxes on a job spec – they bring staying power, cultural fit, and potential...
