by Luke Bartram | Jan 6, 2026 | CS Insights
Inspired by Doing It For Retention – Episode 002, available to watch and listen today. Customer Success is full of career switchers, but some bring an operational depth that fundamentally changes how they lead. This episode explores that journey — from retail and...
by Luke Bartram | Jan 6, 2026 | Free Resources, Hiring Tips
You’ve spent weeks sourcing, interviewing, and securing your next hire. Offers are signed. It feels like the hard part is over. However, most hiring failures happen in the first 90 days. Not because you hired the wrong person. But because expectations, motivations,...
by Luke Bartram | Dec 17, 2025 | Podcast
The end of the year creates a pause that most of the calendar doesn’t allow. Hiring slows. Pipelines soften. Meetings disappear. And for the first time in months, there’s space to think rather than react. For people building SaaS teams, and for those quietly...
by Luke Bartram | Dec 13, 2025 | Expert Insights, Hiring Tips
For many founders and hiring leaders, the assumption is simple: if you handle hiring in-house, you’re saving money. But in reality, the numbers tell a different story. Hiring well, and quickly, comes with significant costs. From vacant seat productivity loss to...
by Luke Bartram | Dec 13, 2025 | CS Insights
Inspired by Doing It For Retention – Episode 011, Customer Success, AI and PLEO. Available to watch and listen today. Artificial intelligence is reshaping Customer Success at a pace few predicted. Dashboards auto-update. Health scores generate themselves. AI summaries...
