by Luke Bartram | Jan 6, 2026 | CS Insights
Every hiring manager wants to find the perfect candidate. But if you’re relying solely on job ads and CVs, you’re only scratching the surface. The best hires don’t just tick boxes on a job spec – they bring staying power, cultural fit, and potential...
by Luke Bartram | Jan 6, 2026 | CS Insights
Inspired by Doing It For Retention – Episode 002, available to watch and listen today. Customer Success is full of career switchers, but some bring an operational depth that fundamentally changes how they lead. This episode explores that journey — from retail and...
by Luke Bartram | Dec 13, 2025 | CS Insights
Inspired by Doing It For Retention – Episode 011, Customer Success, AI and PLEO. Available to watch and listen today. Artificial intelligence is reshaping Customer Success at a pace few predicted. Dashboards auto-update. Health scores generate themselves. AI summaries...
by Luke Bartram | Dec 4, 2025 | CS Insights, Hiring Tips
The recruitment industry has a problem, and it starts with how most of it gets paid. For decades, the standard model has been simple: post a role, collect a few CVs, and pay the recruiter only when someone starts. On the surface, it sounds fair. But under the hood,...
by Luke Bartram | Dec 3, 2025 | CS Insights, Expert Insights
Why Recruitment Agencies Help You Build a Team That Stays High turnover isn’t just a frustration for hiring managers, it’s a momentum killer. Replacing a hire who leaves too soon eats time, drains budget, and chips away at team morale. In fast-moving SaaS and tech...
by Luke Bartram | Dec 1, 2025 | CS Insights, Expert Insights
Time-to-hire isn’t just an HR metric – it’s money on the table. In the scramble to scale a startup, every extra day a key role stays vacant is a day of lost productivity, stalled projects, and mounting pressure on your team. Yet many growing tech companies still slog...
