by Luke Bartram | Oct 23, 2025 | CS Insights
You’ve just closed your seed round. You finally have the budget to expand the team. It’s an exciting milestone, the beginning of real growth. You post your first job ad and, almost immediately, your inbox explodes. Dozens, then hundreds of applications roll in. At...
by Luke Bartram | May 15, 2025 | CS Insights, LinkedIn Posts
Please join us in welcoming James Lawson to Doing it for Retention. James and ABR have been working successfully on a number projects over the past 2 years. For us, this was a no-brainer.. For James, it took some convincing.. And a £7.99 pack of bugs (Watch episode...
by Luke Bartram | May 8, 2025 | CS Insights, LinkedIn Posts
We’re excited to announce the launch of our brand-new podcast, Doing It For Retention – the show that interviews Customer Success and Revenue leaders, all in the name of (you guessed it)… retention! We spend our days speaking to CS talent, and too often...
by Luke Bartram | May 8, 2024 | CS Insights, LinkedIn Posts
Just a short newsletter from me this month due a pending break away to sunnier climes. I was on my daily morning walk this morning in the beautiful English countryside and I was thinking about why some CS Teams are more successful than others, for me it comes down to...
by Reece | Jan 9, 2024 | CS Insights, LinkedIn Posts
Re-posting a video shot earlier this year as it feels like a really relevant topic right now.. We talked about success metrics, the current market and some of the reasons for #redundancies within #customersuccess. Interestingly it leads back to the perceived value of...
by Reece | Jan 8, 2024 | CS Insights, LinkedIn Posts
Luke had awesome chat with Dan Farley & Jamie Robson 🚀recently. Both Dan & Jamie are incredibly well-known in the world of CS. Dan: ⭐ VP of Customer Success at Lunio ⭐ Top 100 CS Influencer 😉 ⭐ Advisor, coach and all-round great guy! Jamie: ⭐ Head of Customer...
