by Luke Bartram | Feb 13, 2026 | CS Insights
Beyond the Hype to Actual Use Cases. Everyone is talking about AI in customer success. Blog posts promise revolutionary transformation. Vendors tout AI-powered solutions. Conference sessions are packed with discussions about the future. Yet when you ask CS...
by Luke Bartram | Jan 20, 2026 | CS Insights, Job Hunting Tips
Inspired by Episode 12 of the Doing It for Retention Podcast Your CV could list a £100 million book of business, ten years of customer success experience, and every SaaS tool known to humanity. But if you’ve addressed your application to the wrong person, sent...
by Luke Bartram | Jan 20, 2026 | CS Insights
Most founders vet candidates harder than they vet recruiters. They’ll spend hours screening CVs, refining interview processes, and defining “culture fit”, yet, when it comes to choosing a recruitment agency, many still go with whoever replies first or offers the...
by Luke Bartram | Jan 20, 2026 | CS Insights
Part 3 of 3 | Inspired by Episode 13, Doing It for Retention Podcast The perceived tension between sales and customer success is one of the tech industry’s most persistent myths. Walk into any SaaS company and you’ll hear the complaints. Sales oversells....
by Luke Bartram | Jan 20, 2026 | CS Insights
Part 2 of 3 | Inspired by Episode 13, Doing It for Retention Podcast Customer success has undergone a dramatic transformation. What began as a relationship management function, often little more than glorified technical support, has evolved into a commercial,...
by Luke Bartram | Jan 20, 2026 | CS Insights
Part 1 of 3 | Inspired by Episode 13, Doing It for Retention Podcast The path into SaaS isn’t always paved with computer science degrees and years of technical experience. In fact, some of the most successful transitions come from professionals who’ve...
