by Reece | Jan 8, 2024 | CS Insights
There are many metrics that businesses and Customer Success professionals use to measure the success of their projects. Understanding these metrics, and the ones you choose to work towards will entirely depend on your business goals. Focusing on client retention,...
by Reece | Jan 8, 2024 | CS Insights
There is no one size fits all when it comes to customer success structures. The best structure for you will depend on many factors including, but not limited to; your business, your business goals, how much money you have to reinvest in your business, and the team you...
by Reece | Sep 14, 2023 | CS Insights
The field of Customer Success is dynamic and ever-evolving. Over the past three years, we’ve witnessed significant shifts in the landscape, particularly during the COVID-19 pandemic. The economic challenges brought on by the pandemic have emphasized the...
