by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
Why speed still wins the hiring game (and how recruiters make it happen). Picture this. You’ve got a critical role open — maybe it’s that Sales Director you’ve been meaning to hire since Q1, or the CS Manager your team keeps begging for. You post the job, share it...
by Luke Bartram | Nov 11, 2025 | CS Insights
This blog is inspired by the podcast: Doing It For Retention – Episode 015, Breaking Barriers: Bethany Ayers’ Journey to CEO, available to watch and listen to today. The old “hero CEO” is fading fast. The sleepless founder, glued to Slack at 2 a.m., juggling every...
by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
(Spoiler: Yes, especially if you’ve ever made a bad hire) Everyone thinks they’re good at hiring until they aren’t. You know the story. The “promising” Account Executive who disappears halfway through onboarding. The Customer Success Manager who quietly costs you...
by Luke Bartram | Nov 11, 2025 | CS Insights
This blog is inspired by the podcast: Doing It For Retention – Episode 011, Customer Success, AI and PLEO, available to watch and listen to today. AI isn’t coming for your job. But it might take over the parts you secretly hate. From data entry to forecasting,...
by Luke Bartram | Oct 23, 2025 | CS Insights
You’ve just closed your seed round. You finally have the budget to expand the team. It’s an exciting milestone, the beginning of real growth. You post your first job ad and, almost immediately, your inbox explodes. Dozens, then hundreds of applications roll in. At...
by Luke Bartram | May 15, 2025 | CS Insights, LinkedIn Posts
Please join us in welcoming James Lawson to Doing it for Retention. James and ABR have been working successfully on a number projects over the past 2 years. For us, this was a no-brainer.. For James, it took some convincing.. And a £7.99 pack of bugs (Watch episode...
