by Luke Bartram | Feb 16, 2026 | Expert Insights, Free Resources
Most SaaS founders know their Net Revenue Retention should be above 100%. Far fewer can articulate exactly why theirs isn’t. We’ve analysed recent research that spans 98 B2B SaaS companies and over 1,000 Customer Success teams to answer a fundamental...
by Luke Bartram | Dec 13, 2025 | Expert Insights, Hiring Tips
For many founders and hiring leaders, the assumption is simple: if you handle hiring in-house, you’re saving money. But in reality, the numbers tell a different story. Hiring well, and quickly, comes with significant costs. From vacant seat productivity loss to...
by Luke Bartram | Dec 3, 2025 | CS Insights, Expert Insights
Why Recruitment Agencies Help You Build a Team That Stays High turnover isn’t just a frustration for hiring managers, it’s a momentum killer. Replacing a hire who leaves too soon eats time, drains budget, and chips away at team morale. In fast-moving SaaS and tech...
by Luke Bartram | Dec 1, 2025 | CS Insights, Expert Insights
Time-to-hire isn’t just an HR metric – it’s money on the table. In the scramble to scale a startup, every extra day a key role stays vacant is a day of lost productivity, stalled projects, and mounting pressure on your team. Yet many growing tech companies still slog...
