CS Insights
Hiring Tips
Each one of those misfires doesn’t just sting. It quietly eats into your runway. And if you think paying ...
Podcast
Bethany’s rise through the ranks is anything but accidental. From early commercial roles to Chief Revenue Officer, Chief Operating ...
We've analysed recent research that spans 98 B2B SaaS companies and over 1,000 Customer Success teams to answer a fundamental question....
The unglamorous truth about AI in customer success is that most current applications are incremental improvements rather than revolutionary changes....
Stop following advice that tells you to apply for everything remotely relevant. ...
Candidates are turning down better opportunities because the job title doesn't sound senior enough....
For the final episode of Doing It For Retention in 2025, we close the year with a straight-talking reflection on what ...
There's a direct correlation between the clarity of your job description and the quality of applications you receive. Vague job ...
