Podcast

What 2025 Really Changed in SaaS and Customer Success

For the final episode of Doing It For Retention in 2025, we close the year with a straight-talking reflection on what ...

Podcast

The Future of Customer Success with James Lawson

Episode 1 of Doing It For Retention features James Lawson, Founder of River Consultancy Group....

Podcast

Customer Success Hiring and Outcomes with Stijn Smet

This episode explores what it really takes to move into Customer Success from outside SaaS, and why those non-traditional backgrounds ...

Podcast

From Retail to SaaS: Ephrat Peled’s Journey

This episode explores what it really takes to move into Customer Success from outside SaaS, and why those non-traditional backgrounds ...

Podcast

What to Listen to Over the Holidays If You’re Hiring, or Rethinking Your Next Role

The end of the year creates a pause, and for the first time in months, there’s space to think ...

Podcast

From Retail Floors to CS Ops Leadership with Dan Maimone

Customer Success is full of career switchers, but few carry their past experience as deliberately as Dan Maimone, Director of ...