by Luke Bartram | Jan 21, 2026 | Hiring Tips
This article is inspired by Episode 12 of the Doing It for Retention Podcast Hiring managers love to complain about poor-quality applications. The CVs that don’t match requirements. The candidates who clearly didn’t read the job description. The...
by Luke Bartram | Jan 20, 2026 | CS Insights, Job Hunting Tips
Inspired by Episode 12 of the Doing It for Retention Podcast Your CV could list a £100 million book of business, ten years of customer success experience, and every SaaS tool known to humanity. But if you’ve addressed your application to the wrong person, sent...
by Luke Bartram | Jan 20, 2026 | Podcast
If you want a fast, honest snapshot of what’s changing in Customer Success, this episode is a strong place to start. Episode 1 of Doing It For Retention features James Lawson, Founder of River Consultancy Group, in a conversation that moves quickly from light-hearted...
by Luke Bartram | Jan 20, 2026 | CS Insights
Most founders vet candidates harder than they vet recruiters. They’ll spend hours screening CVs, refining interview processes, and defining “culture fit”, yet, when it comes to choosing a recruitment agency, many still go with whoever replies first or offers the...
by Luke Bartram | Jan 20, 2026 | CS Insights
Part 3 of 3 | Inspired by Episode 13, Doing It for Retention Podcast The perceived tension between sales and customer success is one of the tech industry’s most persistent myths. Walk into any SaaS company and you’ll hear the complaints. Sales oversells....
