by Luke Bartram | Nov 11, 2025 | CS Insights
This blog is inspired by the podcast: Doing It For Retention – Episode 015, Breaking Barriers: Bethany Ayers’ Journey to CEO, available to watch and listen to today. The old “hero CEO” is fading fast. The sleepless founder, glued to Slack at 2 a.m., juggling every...
by Luke Bartram | Nov 11, 2025 | Podcast
Bethany’s rise through the ranks is anything but accidental. From early commercial roles to Chief Revenue Officer, Chief Operating Officer, and now CEO, she’s held nearly every seat at the leadership table. But as she explains, the journey was slower than it should’ve...
by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
(Spoiler: Yes, especially if you’ve ever made a bad hire) Everyone thinks they’re good at hiring until they aren’t. You know the story. The “promising” Account Executive who disappears halfway through onboarding. The Customer Success Manager who quietly costs you...
by Luke Bartram | Nov 11, 2025 | CS Insights
This blog is inspired by the podcast: Doing It For Retention – Episode 011, Customer Success, AI and PLEO, available to watch and listen to today. AI isn’t coming for your job. But it might take over the parts you secretly hate. From data entry to forecasting,...
by Luke Bartram | Nov 11, 2025 | Podcast
When it comes to Customer Success, AI is no longer a nice-to-have, it’s an expectation. But as technology becomes more powerful, it raises an important question: how do you enhance the customer experience without losing the human touch that defines it? In this episode...
