by Luke Bartram | Jan 20, 2026 | CS Insights, Job Hunting Tips
Inspired by Episode 12 of the Doing It for Retention Podcast Your CV could list a £100 million book of business, ten years of customer success experience, and every SaaS tool known to humanity. But if you’ve addressed your application to the wrong person, sent...
by Luke Bartram | Oct 30, 2025 | Hiring Tips, Job Hunting Tips
…and What Candidates Keep Getting Wrong The world of Customer Success (CS) has never been more visible, or more misunderstood. Once a niche function, CS is now front and centre in SaaS growth strategies, yet the hiring landscape has become increasingly complex for...
by Luke Bartram | May 7, 2024 | Job Hunting Tips
The field of Customer Success is dynamic and ever-evolving. Over the past three years, we’ve witnessed significant shifts in the landscape, particularly during the COVID-19 pandemic. The economic challenges brought on by the pandemic have emphasized the...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
Bear with me on this.. In your current or prior Customer Success role, customers who were a strong ICP (Ideal Customer) were far easier to engage & retain, right!? Less of a sales task and more of success partnership. You can’t win them all, but a successful...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
There appears to be more live roles dropping, especially in #customersuccess however the sheer volume of applicants is actually preventing people from even trying.. “50+applicantions and not 1 interview”.. There is no silver bullet right now.. 🎯 But DO NOT...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
Check out a snippet from the CS celebrity that is Marija Skobe-Pilley ⭐ in the post below. View LinkedIn Post Key takeaways: 💡You’ve got 5-7 seconds to grab their attention 💡Use your CV summary as an elevator pitch 💡Back up what you say with evidence!...
