by Luke Bartram | May 8, 2025 | CS Insights, LinkedIn Posts
Weâre excited to announce the launch of our brand-new podcast, Doing It For Retention – the show that interviews Customer Success and Revenue leaders, all in the name of (you guessed it)… retention! We spend our days speaking to CS talent, and too often...
by Luke Bartram | May 8, 2024 | CS Insights, LinkedIn Posts
Just a short newsletter from me this month due a pending break away to sunnier climes. I was on my daily morning walk this morning in the beautiful English countryside and I was thinking about why some CS Teams are more successful than others, for me it comes down to...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
Bear with me on this.. In your current or prior Customer Success role, customers who were a strong ICP (Ideal Customer) were far easier to engage & retain, right!? Less of a sales task and more of success partnership. You can’t win them all, but a successful...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
There appears to be more live roles dropping, especially in #customersuccess however the sheer volume of applicants is actually preventing people from even trying.. “50+applicantions and not 1 interview”.. There is no silver bullet right now.. đŻ But DO NOT...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
Check out a snippet from the CS celebrity that is Marija Skobe-Pilley â in the post below. View LinkedIn Post Key takeaways: đĄYou’ve got 5-7 seconds to grab their attention đĄUse your CV summary as an elevator pitch đĄBack up what you say with evidence!...
by Reece | Jan 9, 2024 | CS Insights, LinkedIn Posts
Re-posting a video shot earlier this year as it feels like a really relevant topic right now.. We talked about success metrics, the current market and some of the reasons for #redundancies within #customersuccess. Interestingly it leads back to the perceived value of...
